Welcome to I Know A Guy Connect ("IKAG Connect," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application.
By accessing or using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
Personal Information
When you create an account or use our services, we may collect:
- Full Name
- Email Address
- Phone Number
- Business Name
- State License Number (for service providers)
- Mailing Address
- Payment Information (processed securely by third-party payment providers)
- Profile Information
- Communication Preferences
Lead Information
Users may voluntarily submit lead information including:
- Property address
- Contact details
- Service requirements
- Photos or supporting documents (if provided)
Automatically Collected Information
When using our website or mobile application, we may automatically collect:
- Device type
- Operating system
- Browser information
- IP address
- Device identifiers
- App version
- Crash reports
- Usage statistics
- Log information
How We Use Your Information
We use your information to:
- Create and manage your account.
- Verify service provider identity and licensing.
- Process payments and payouts.
- Deliver purchased lead information.
- Improve our services.
- Provide customer support.
- Prevent fraud and abuse.
- Monitor platform security.
- Communicate updates, promotions, and important notices.
- Comply with legal obligations.
Location Information
If you grant permission, the mobile application may access your device's location to help provide location-based services, improve lead accuracy, and enhance user experience.
Camera and Photo Access
If you choose to upload photos or documents with a lead submission, the app may request access to your camera or photo gallery.
Notifications
We may send push notifications regarding:
- New leads
- Lead purchases
- Account updates
- Payment notifications
- Important service announcements
Payments
Payments are processed through trusted third-party payment providers.
Information Sharing
We may share information with:
- Verified service providers
- Property professionals involved in a lead
- Payment processors
- Cloud hosting providers
- Customer support providers
- Analytics providers
- Law enforcement when required by law
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
However, no system can guarantee absolute security.
Data Retention
We retain your information only as long as necessary to:
- Maintain your account
- Complete transactions
- Resolve disputes
- Comply with legal requirements
- Enforce our agreements
Your Rights
Depending on your location, you may have the right to:
- Access your personal information.
- Update or correct your information.
- Request deletion of your account.
- Withdraw marketing consent.
- Request a copy of your data where applicable.
To exercise these rights, contact us using the information in Section 16.
Children's Privacy
Our services are intended for individuals who are at least 18 years old.
We do not knowingly collect personal information from children under the age of 18.
Third-Party Services
Our application may contain links to third-party websites or services.
We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.
Cookies and Analytics
Our website and mobile application may use cookies, analytics tools, and similar technologies to:
- Improve performance
- Understand user behavior
- Enhance security
- Personalize user experience
International Users
If you access our services outside the United States, you understand that your information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised Effective Date.
Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Delete Account
You may request deletion of your account and associated personal data at any time through the account deletion option available in your account settings.
Once an account deletion request is submitted, your account and associated data will be scheduled for deletion and will be permanently deleted within 90 days of the request, subject to any information we are required to retain by law.
If you have questions about account deletion or need assistance with your request, Please contact us at [info@iknowaguyconnect.com], and we will take action within 24 to 48 hours.